Case Study

84 chargers replaced across 4 states in 8 days

PlugOp helped a national multifamily REIT replace an underperforming charging provider before a renewal deadline, improve revenue, and remove the charger support burden from onsite teams.

84 chargers across 6 multifamily properties

4-state rollout completed before the incumbent software renewal date

Less than one-year payback period

Headline result

PlugOp completed the full multi-state transition in 8 days and reduced escalated site-level complaints from 7.2 per week to zero.

Why this page matters

This case study is designed to show the business outcome first, then the planning and operating decisions that made it possible.

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Snapshot

The numbers people remember first

Chargers replaced

This is the anchor metric the rest of the story supports.

Properties

States

Average revenue increase

29.8%

The challenge

Portfolio replacement rollout

The REIT's existing charging program had become a resident and site-team problem. Chargers were unreliable, support was inconsistent, and recurring issues were repeatedly blamed on connectivity without meaningful resolution.

The replacement had to happen fast. The full program needed to be transitioned before the prior provider's software renewal date, which left a two-week window to execute without creating more disruption for residents or onsite teams.

What PlugOp changed

Portfolio replacement rollout

PlugOp audited the existing infrastructure, built the replacement plan, coordinated installation across four states, and handled commissioning, pricing recommendations, resident communication materials, and property-manager onboarding.

The team treated the replacement as an operating transition, not just a hardware swap. That meant reworking support expectations, launch communications, and the centralized model the owner would rely on after go-live.

Why the result mattered

Portfolio replacement rollout

The portfolio moved from a failing charging experience to a cleaner, centrally managed resident amenity in just 8 days. Revenue increased by an average of 29.8%, with property-level gains ranging from 22% to 36%.

Just as importantly, escalated resident complaints to site teams dropped to zero, which removed an ongoing operational headache and improved confidence in the charging program across the portfolio.

Outcomes

What changed after PlugOp got involved

“In just 8 days, PlugOp turned a failing charging program into a reliable, centralized resident amenity.”

Completed a 4-state charger replacement in 8 days

Increased average charging revenue by 29.8%

Raised property-level revenue by 22% to 36%

Reduced escalated resident complaints to site teams by 100%

Created a payback period of less than one year

Explore PlugOp

See where this rollout model connects next

This is the kind of owner-side transition that usually leads people deeper into PlugOp's portfolio rollout, apartment charging, and operating-model pages. If you want broader proof, the national 17-asset replacement shows the same operating model at a larger scale.

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17-Asset National Charger Replacement

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Explore the broader resident, parking, and operational model behind apartment charging programs.

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Review how pricing and cost allocation choices affect rollout strategy, resident expectations, and long-term support.

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