Case Study
127 charging ports replaced across 17 assets on a national timeline
PlugOp helped a national multifamily owner-operator replace unreliable infrastructure, centralize visibility, and stand up a more supportable charging operating model across multiple markets.
Headline result
A fragmented charging program became a centralized, more visible, and more supportable operation within a two-month replacement window.
Why this page matters
This case study is designed to show the business outcome first, then the planning and operating decisions that made it possible.
Talk through your projectSnapshot
The numbers people remember first
Charging ports replaced
127
This is the anchor metric the rest of the story supports.
Assets
17
Major U.S. markets
6+
Required rollout timeline
2 months
01
The challenge
National portfolio operations
The owner-operator had inherited a decentralized charging program with poor visibility into charger status, pricing, support workflows, and financial performance. Residents and onsite teams were dealing with unreliable equipment, older infrastructure, and inconsistent support.
The program needed more than equipment replacement. It needed a coordinated national transition that standardized operations and gave the portfolio a clearer operating model after launch.
02
What PlugOp changed
National portfolio operations
PlugOp audited the identified assets, built the replacement strategy, and coordinated a multi-market rollout for all 127 charging ports. The scope included logistics, procurement, commissioning, network kit installation where needed, property-manager onboarding, and day-two diagnostics.
The team also helped centralize pricing, resident communication, support flow, and reporting so the client had a more unified view of live charger status and overall program performance going forward.
03
Why the result mattered
National portfolio operations
The rollout finished within the required two-month window and replaced a reactive, fragmented program with a more reliable resident amenity. Onsite teams spent less time diagnosing charger issues, and property managers gained a clearer view into charger status and support ownership.
The strongest proof came from the operating feedback. Property managers specifically highlighted the dashboard clarity and the improved support model as meaningful improvements over the previous provider.
Outcomes
What changed after PlugOp got involved
“Your dashboard is so self-explanatory and easy to navigate, and I love being able to see the live charger status.”
Explore PlugOp
Explore the pages behind a broader rollout strategy
Owners working through national or multi-asset charging transitions usually move from this kind of proof into rollout standards, operating choices, and phased expansion planning. If you want the faster version of the same story, the 84-charger REIT replacement shows a tighter multi-state turnaround.
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