UDR replaced an underperforming six-property charging program in eight days

UDR needed to replace an underperforming charging provider across six multifamily properties before the incumbent software renewal date. The transition had to move quickly without creating additional disruption for residents or onsite teams.

The work extended beyond swapping hardware. Each property needed a coordinated plan for installation, network activation, pricing, resident communications, property-manager onboarding, and support after launch.

PlugOp audited the existing infrastructure, built the replacement plan, coordinated installation across four states, and managed commissioning for all 84 chargers.

The team also prepared resident communications, supported pricing setup, onboarded property managers, and centralized ongoing support so the portfolio had one clearer operating model after the cutover.

The full six-property transition was completed in eight days, ahead of the renewal deadline. UDR moved from a fragmented provider relationship to a centrally managed charging program with clearer support ownership.

Measured as a portfolio average, escalated charger complaints reported to site teams fell from 7.2 per property per week before the replacement to zero after the transition. The figure is an aggregate across the six sites, not a property-level result.