A national owner-operator replaced 127 charging ports across 17 assets in about two months

A national multifamily owner-operator had accumulated a fragmented charging program across 17 assets in six major markets. It lacked centralized visibility, consistent pricing, reliable support, and clear operational ownership, which left site teams absorbing charger issues without a single point of accountability.

The portfolio needed more than replacement hardware. It needed one audited standard for procurement, commissioning, network connectivity, resident onboarding, and support that could hold across markets on a national timeline.

PlugOp audited all 17 assets and managed procurement, logistics, replacement, and commissioning for 127 charging ports, including network kits, resident onboarding, and diagnostics. Where multi-floor garages had weak coverage, the team added managed connectivity so chargers stayed reliably online.

After the hardware transition, PlugOp centralized pricing, resident support, reporting, and live charger visibility so the owner-operator moved from a scattered set of provider relationships to a single, monitored operating model.

All 127 ports were replaced across 17 assets and six major markets in about two months, without leaving each property to manage its own transition. The portfolio gained live visibility into charger status and one support path instead of many.

The owner-operator reports reduced resident complaints and less onsite burden after the transition. Those improvements are described qualitatively at the portfolio level and are not attributed to any individual property.